FAQ

Information about our products and their features

What are the different Nicotine percentages in your puffs?

At Vapes001, we offer puffs with different nicotine percentages depending on the brand and model. Here are the available options:

  • Our Nicotine percentages ranges from 0%, 2% , 3% And 5%

If you have a particular preference, feel free to check the details of each product to make sure of the exact nicotine percentage.

Yes, all of the puff models we offer can be recharged via USB-C. This lets you quickly and easily recharge your puffs when the battery runs low, extending the lifespan of your device and giving you a more convenient experience.

Some of our puff models, such as the Storm X Max 15000, are fitted with an LCD display. This screen provides useful information such as:

  • The remaining e-liquid level: So you know when it’s time to replace your puff.
  • The remaining battery: So you can keep track of your device’s remaining charge.
  • The number of puffs remaining: For better management of your consumption.

The LCD display is a handy addition that helps you monitor the status of your puff more accurately.

All of the disposable puffs sold on Vapes001 are imported directly from trusted Manufacturers  to guarantee their quality and authenticity. To check the authenticity of each product:

  • Check the QR Code: Every branded puff has a QR code on its packaging. By scanning this code with your phone, you can verify the authenticity of the product directly on the manufacturer’s website. This ensures that the product you purchased is a genuine product and not a counterfeit.

Everything you need to know about Vapes001: Orders, delivery and service

What are the Delivery times?

We deliver across Europe in 1 to 5 business days (except in cases of force majeure). Orders placed after 12pm on Friday or during the weekend are shipped on Monday.

Bank Transfer

We accept direct bank transfers for all orders. Once your order is confirmed, our team will provide the necessary banking details for payment. Orders are processed after the funds have been successfully received and verified.

Cryptocurrency Payments

We proudly accept cryptocurrency payments, offering our customers a fast, secure, and modern way to complete transactions.

Exclusive 12% Discount on Crypto Payments

Customers who choose to pay with cryptocurrency receive an exclusive 12% discount on their order value. This discount is applied to encourage faster processing and provide additional savings for our partners.

At Vapes001, we do everything we can to make sure your orders arrive within the expected timeframe. However, delays can occur due to unforeseen conditions such as public holidays, strikes, or exceptional events.

A few important points to know:

  • Parcels shipped on Friday are generally not delivered over the weekend. Delivery normally resumes the following Monday.
  • On average, it takes 1 to 5 business days to receive your parcel, depending on your destination country.
  • Delays are sometimes due to public holidays or strikes, which can cause additional delays.

If you haven’t heard anything about your parcel after 7 business days, here’s what you can do:

  1. Check your order tracking: As soon as your parcel is shipped, you receive a tracking number. Check the tracking on the carrier’s website to find out its exact status.
  2. Contact the carrier: As the recipient, you have access to the carrier’s customer support. It is often quicker to contact them directly. Look carefully for their number, but make sure it isn’t a premium-rate number. In most cases, you can also contact them by email.
  3. Contact us if necessary: If, after checking the tracking and contacting the carrier, your parcel still seems delayed, you can contact us at sales@china-vapes001.shop. We will do our best to resolve the situation.

We understand the importance of fast and reliable delivery and thank you for your patience in the event of a delay.

At Vapes001, we strive to provide you with impeccable service, but it can happen that an error slips into your order, particularly if a product is out of stock at the time your order is being prepared. In this case, our stock management software may not have had time to update. Here’s what we do in such situations:

1. Check your order immediately

As soon as you receive your parcel, we advise you to open the package carefully and check the contents first. Compare the products received with the order confirmation you received by email. If you notice an error (missing product, incorrect product, or an error in quantities), make a note of the details before contacting our team.

2. What are the solutions if a product is out of stock?

In the rare cases where one or two products are out of stock while your order is being prepared, here’s what we do:

  • We contact you immediately at the time of preparation, or
  • If the product is no longer available, we automatically send you a higher model with similar characteristics, particularly in terms of flavour, but with superior performance (more puffs, for example). This means that if we don’t have the exact model you ordered, we will send you a higher-performing product, but never a lower-quality model.

3. Contact us if in doubt

If you have any questions or if you are not satisfied with the proposed replacement, don’t hesitate to contact us at sales@china-vapes001.shop. We are committed to offering you the best possible solution.

4. Return and exchange

In some cases, if an incorrect or replacement product does not satisfy you, you may be asked to return the product. We will provide you with all the necessary information regarding returns and exchanges. If the error is on our part, we will generally cover the return costs and send you the correct product as soon as possible.

We make it a point of honour to resolve any situation quickly and efficiently. Thank you for your understanding and patience in the event of a stock shortage or an error in your order.

At Vapes001, we are committed to ensuring the satisfaction of our customers. If you wish to return a product or your entire order, several options are available to you, depending on the situation:

1. Refusing the parcel on receipt

If you are not satisfied with your order as soon as you receive it, you can refuse the parcel at delivery. The parcel will then be sent back to us directly. Once we have received the returned parcel, we will proceed with a full refund of your order, according to the payment method used. Please note that delivery costs will not be refunded.

2. Defective or damaged product

Although manufacturing defects are very rare, we are committed to quickly resolving any situation should a problem arise. We select our products carefully to minimise these risks, but if a defect is found, please inform us quickly, preferably within the first few days after receiving the product. You can contact us by email at sales@china-vapes001.shop providing photos of the defective product to help process your request.

If the defect is confirmed, we will cover the return of the defective product and offer you either an exchange or a refund according to what was agreed by email.

3. Return without justification (Right of withdrawal)

If you wish to return a product without any particular justification, you can exercise your right of withdrawal within 14 days of receiving your order. In this case, simply contact us to obtain our return details. Depending on your location, we may be able to offer you a closer depot to make the return easier.

The return costs are the responsibility of the customer. In some cases, we can provide you with a return label, but the associated costs will be deducted from the total amount of your order at the time of the refund.

4. Return conditions

Once your parcel has been returned and received by us, we will proceed with the exchange or the refund, according to the terms agreed with you by email. We strive to process return requests quickly, but there may be an additional delay if we need to involve a third party such as the carrier. In this case, an additional delay of 7 business days may be needed to obtain a response from the carrier.

5. Liability and use of products

We would like to point out that we cannot be held responsible for misuse of the products. Each puff has specific characteristics, and the number of puffs can vary from one user to another. Some users may use the product more intensively, which affects the lifespan of the puff, while others will use it more moderately, like a traditional cigarette. This is why it is difficult to precisely assess the way a puff discharges.

If in doubt, we encourage you to contact us by email, and we will do our best to resolve the situation to your satisfaction.

We make it a point of honour to guarantee a satisfying customer experience. Here are the different situations regarding refunds:

1. Cancelling an order before processing

If your order has not yet been processed, you can cancel your order by quickly sending an email. We process orders every day of the week, except in the event of unforeseen circumstances. In this case, we will keep you informed of any possible delay in processing your order. Our parcels are shipped every day after 12:00pm, so we advise you to inform us of any cancellation as early as possible.

The refund will be made to the same payment method used for the purchase. You should see the refund appear on your account or bank card within the following days.

2. Refund after delivery or return

If the refund follows a return request, a defective product or any other request after delivery, here is the procedure:

  • You must submit your refund request by email.
  • Once your request has been approved by our support, we will process the refund to the same payment method used for the purchase.
  • If we are not waiting for a parcel return, we process the refund within 1 business day after your request is accepted.

3. Refund after parcel return

If your refund depends on the return of the product (for example, if you returned a defective product or if you exercised your right of withdrawal), here are the steps:

  • Checking the condition of the parcel: As soon as we receive your returned parcel, we must check its condition (verifying the defect or confirming the return).
  • The processing of the refund will then be extended by a few days depending on this check.
  • We are committed to responding quickly and making the refund as soon as possible once the check is complete. This may take an additional 1 to 3 business days depending on the situation.

4. Refund processing time

In general, the refund will be made quickly, within 1 to 3 business days once all the necessary conditions are met.

We do our best to offer you a fast and transparent service, and we are committed to handling each refund request seriously and efficiently.

We remain at your disposal for any additional questions or clarification. Don’t hesitate to contact us by email at sales@china-vapes001.shop.

As soon as your refund is processed, you will receive a confirmation email indicating that the operation has been completed. The refund will be made to the same payment method used for your order.

Processing time:

  • In general, refunds are processed within 1 business day after your request is accepted. If we have to wait for a product return or a defect assessment, processing may take a little longer (around 7 business days).
  • Once the refund is made, it may take a few days to appear on your card or bank account, depending on the processing times of your bank or payment platform.

What to do if you don’t see your refund?

  • Check your bank account or electronic wallet to make sure the refund isn’t still pending.
  • If after a few days you still haven’t seen the refund on your account, contact us at sales@china-vapes001.shop indicating your order number, and we will check the status of your refund.

As soon as your order is shipped, you will receive a shipping confirmation email, which will include a tracking number. This number will allow you to track your parcel’s journey via the carrier. We ship orders every day after 12:00pm, Monday to Friday. If your order is placed after 12:00pm on Friday, it will be shipped the following Monday.

What to do if you haven’t received your tracking number?

  • Check your emails, including your “Spam” or “Junk” folders.
  • If you still can’t find a confirmation email, contact us quickly at sales@china-vapes001.shop, and we will check the status of your order.

Important: Delivery times vary depending on the carrier and your country. As a general rule, you will receive your parcel within 1 to 4 business days, depending on the destination.

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