Refund Policy
We make it a point of honour to guarantee a satisfying customer experience. Here are the different situations regarding refunds:
1. Cancelling an order before processing
If your order has not yet been processed, you can cancel your order by quickly sending an email. We process orders every day of the week, except in the event of unforeseen circumstances. In this case, we will keep you informed of any possible delay in processing your order. Our parcels are shipped every day after 12:00pm, so we advise you to inform us of any cancellation as early as possible.
The refund will be made to the same payment method used for the purchase. You should see the refund appear on your account or bank card within the following days.
2. Refund after delivery or return
If the refund follows a return request, a defective product or any other request after delivery, here is the procedure:
- You must submit your refund request by email.
- Once your request has been approved by our support, we will process the refund to the same payment method used for the purchase.
- If we are not waiting for a parcel return, we process the refund within 1 business day after your request is accepted.
3. Refund after parcel return
If your refund depends on the return of the product (for example, if you returned a defective product or if you exercised your right of withdrawal), here are the steps:
- Checking the condition of the parcel: As soon as we receive your returned parcel, we must check its condition (verifying the defect or confirming the return).
- The processing of the refund will then be extended by a few days depending on this check.
- We are committed to responding quickly and making the refund as soon as possible once the check is complete. This may take an additional 1 to 3 business days depending on the situation.
4. Refund processing time
In general, the refund will be made quickly, within 1 to 3 business days once all the necessary conditions are met.
We do our best to offer you a fast and transparent service, and we are committed to handling each refund request seriously and efficiently.
We remain at your disposal for any additional questions or clarification. Don’t hesitate to contact us by email at sales@china-vapes001.shop.
Return and Exchange
At Vapes001, we are committed to ensuring the satisfaction of our customers. If you wish to return a product or your entire order, several options are available to you, depending on the situation:
1. Refusing the parcel on receipt
If you are not satisfied with your order as soon as you receive it, you can refuse the parcel at delivery. The parcel will then be sent back to us directly. Once we have received the returned parcel, we will proceed with a full refund of your order, according to the payment method used. Please note that delivery costs will not be refunded.
2. Defective or damaged product
Although manufacturing defects are very rare, we are committed to quickly resolving any situation should a problem arise. We select our products carefully to minimise these risks, but if a defect is found, please inform us quickly, preferably within the first few days after receiving the product. You can contact us by email at sales@china-vapes001.shop providing photos of the defective product to help process your request.
If the defect is confirmed, we will cover the return of the defective product and offer you either an exchange or a refund according to what was agreed by email.
3. Return without justification (Right of withdrawal)
If you wish to return a product without any particular justification, you can exercise your right of withdrawal within 14 days of receiving your order. In this case, simply contact us to obtain our return details. Depending on your location, we may be able to offer you a closer depot to make the return easier.
The return costs are the responsibility of the customer. In some cases, we can provide you with a return label, but the associated costs will be deducted from the total amount of your order at the time of the refund.
4. Return conditions
Once your parcel has been returned and received by us, we will proceed with the exchange or the refund, according to the terms agreed with you by email. We strive to process return requests quickly, but there may be an additional delay if we need to involve a third party such as the carrier. In this case, an additional delay of 7 business days may be needed to obtain a response from the carrier.
5. Liability and use of products
We would like to point out that we cannot be held responsible for misuse of the products. Each puff has specific characteristics, and the number of puffs can vary from one user to another. Some users may use the product more intensively, which affects the lifespan of the puff, while others will use it more moderately, like a traditional cigarette. This is why it is difficult to precisely assess the way a puff discharges.
If in doubt, we encourage you to contact us by email, and we will do our best to resolve the situation to your satisfaction.